{"media":{"disableImageZooming":true,"type":{"params":{"contentName":"Image","alt":"lady with arms crossed","title":"lady with arms crossed","file":{"path":"images\/file-5e7f671a8167f.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":640,"height":427},"decorative":false,"expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"U","title":"Customer Service Representative Annoyed","source":"https:\/\/pixabay.com\/photos\/frustrated-annoyed-person-woman-2681484\/","authors":[{"name":"Robin Higgins","role":"Originator"}],"licenseExtras":"Photo by Robin Higgins from Pixabay"},"subContentId":"0063fe5c-3bbd-4712-97f7-9de9f0dbcd74"}},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

I don't know.<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

That's a good question. Let me find out for you.<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Let me check into how we can help you with that.<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

That's not in the contract.<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

No, I think you are incorrect.<\/div>\n"}],"overallFeedback":[{"from":0,"to":50,"feedback":"Hmm, not positive. You need two positive phrases."},{"from":51,"to":100,"feedback":"Wow, great job."}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again.","submitAnswerButton":"Submit"},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Which TWO of the following statements would replace this negative one when dealing with customers? \"That's not my job.\"<\/strong><\/p>\n"}

Change a Negative into a Positive Phrase

Description

Ontario Commons License

Kerri Shields