{"showCoverPage":true,"bookCover":{"coverDescription":"

The primary objective of this CALL activity is to address the pragmatic challenges faced by new international students within the North American university environment.<\/p>\n","coverMedium":{"params":{"decorative":false,"contentName":"Image","expandImage":"Expand Image","minimizeImage":"Minimize Image","file":{"path":"images\/file-69c3fa697e74f.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1500,"height":1000},"alt":"How to communicate with your professor?"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"},"subContentId":"b2058c92-2e8c-4b29-8f54-8eb8a41c4d1b"}},"chapters":[{"params":{"content":[{"content":{"params":{"text":"

Welcome! You\u2019ve made it to university in North America\u2014your grammar is great, and your hard work paid off. But did you know that even a grammatically perfect email can sometimes sound \"blunt\" or \"rude\" to a professor?<\/p>\n\n

This module is designed to help you bridge that gap. You will learn how to demonstrate the social art of making requests that get a \"Yes\" while keeping your professional relationships strong<\/strong>.<\/p>\n\n

What You Will Master<\/strong><\/h3>\n\n
By the end of this short interactive guide, you will be able to:<\/p>\n\n
1. Identify \"Red Flags\":<\/strong> Spot common linguistic mistakes that make emails sound like commands rather than requests.<\/p>\n\n
2. Use the \"Softening\" Toolkit<\/strong>: Master techniques like Temporal Distancing and Modal Shifting to reduce social pressure.<\/p>\n\n
3. Craft the Perfect Email: <\/strong>Select the best subject lines, salutations, and body text for real-world academic scenarios.<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"9cdc8bff-6ed3-4fe5-b1ad-7546d2fc6399"},"useSeparator":"auto"},{"content":{"params":{"text":"
Instructions for Completion<\/h3>\n\n
This book is divided into three interactive chapters.<\/strong> To get the most out of this experience, please follow these steps:<\/p>\n\n
\n\t
\n\t
Explore the Visuals:<\/strong> In Chapter 1, use the Hotspots and Sliders to compare \"Blunt\" vs. \"Polite\" emails.<\/p>\n\t<\/li>\n\t
\n\t
Unlock the Strategies:<\/strong> In Chapter 2, click through the Accordion panels to learn the specific \"why\" behind polite phrasing.<\/p>\n\t<\/li>\n\t
\n\t
Test Your Skills<\/strong>: Complete the quick \"Check for Understanding\" questions at the bottom of each page.<\/p>\n\t<\/li>\n\t
\n\t
The Final Evaluation<\/strong>: Reach the final page and complete the Academic Email Challenge. You will need a score of 80% to successfully complete the module.<\/p>\n\t<\/li>\n<\/ol>\n\n
Tip: Don't just look for the \"correct\" answer, also read the Feedback Pop-ups<\/strong>! They explain the cultural logic that will help you long after you finish this quiz.<\/em><\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"e66be9db-babd-4f17-845b-5188515bddae"},"useSeparator":"auto"}]},"library":"H5P.Column 1.18","subContentId":"cf2037e2-0e77-4a04-ac85-fbcc0442a394","metadata":{"contentType":"Page","license":"U","title":"Introduction: Navigating the "Hidden Rules" of Campus Communication"}},{"params":{"content":[{"content":{"params":{"text":"
Below are two different emails conveying the same request.<\/strong><\/span><\/span><\/p>\n\n
The distinction between them lies in their phrasing: while the first email may appear overly blunt or even rude, the second is articulated with greater propriety and politeness. Let\u2019s explore how this shift in tone is achieved!<\/span><\/span><\/p>\n\n
Click the hotspots in the image below to view a detailed breakdown!<\/strong><\/span><\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"29ad3f58-b97c-4184-83c9-17b3bec14df3"},"useSeparator":"auto"},{"content":{"params":{"iconType":"icon","icon":"plus","color":"#ea0000","hotspots":[{"position":{"x":24.8,"y":47.41673724266348},"alwaysFullscreen":false,"content":[{"params":{"text":"
Too vague. A professional subject line should include the course code and your name to help the professor identify the context quickly.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"a468f71f-55d5-4337-8734-dc59106f8245"}]},{"position":{"x":24.4,"y":47.317036562233525},"alwaysFullscreen":false,"content":[{"params":{"text":"
In North America, 'Teacher' is a job title, not a form of address. Use 'Dear Professor [Last Name]' to show proper respect.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"4f27511d-53fd-4528-9ee0-ea55d0344ae8"}]},{"position":{"x":69.19999999999999,"y":64.90967480900976},"alwaysFullscreen":false,"content":[{"params":{"text":"
This is an imperative command. It sounds demanding and ignores the professor\u2019s busy schedule. Use 'mitigators' like 'I was wondering if...'<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"33ab377e-9bc8-45c6-94bf-5e546ed73e97"}]},{"position":{"x":60.4,"y":72.06093270530364},"alwaysFullscreen":false,"content":[{"params":{"text":"
This shifts the burden of catching up entirely onto the professor. It is better to show that you have already checked the syllabus or asked a classmate.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"b2c90229-1671-4967-8542-b16438d4ff49"}]}],"hotspotNumberLabel":"Hotspot #num","closeButtonLabel":"Close","containsAudioVideoLabel":"Contains Audio\/Video","image":{"path":"images\/image-69c3f97f02d2d.png","mime":"image\/png","copyright":{"license":"U"},"width":1224,"height":822}},"library":"H5P.ImageHotspots 1.10","metadata":{"contentType":"Image Hotspots","license":"U","title":"The "Pragmatic Wrong" Email"},"subContentId":"dc1d3056-2b8b-4e04-84ef-7cba874415bd"},"useSeparator":"auto"},{"useSeparator":"auto","content":{"params":{"iconType":"icon","icon":"check","color":"#00d00f","hotspots":[{"position":{"x":46.20770128354726,"y":24.483737738771296},"alwaysFullscreen":false,"content":[{"params":{"text":"
A professional subject line should be a \"concise index.\" Include the the information the professor needed to know, and a brief summary of the email\u2019s purpose. This shows respect for the professor's time.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"e75e6291-42ce-4828-9564-2a3c779e83ae"}],"header":"Subject Line"},{"position":{"x":25.2,"y":38.48914706478228},"alwaysFullscreen":false,"content":[{"params":{"text":"
Always use \"Dear Professor [Last Name]\" or \"Dear Dr. [Last Name].\" This maintains a professional boundary and acknowledges their academic rank.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"0300829b-8a04-4e87-b093-7808d64057af"}],"header":"Salutation"},{"position":{"x":33.2,"y":45.87915062770276},"alwaysFullscreen":false,"content":[{"params":{"text":"
Include a small social buffer like \"I hope this email finds you well.\" This soften the interaction before you move into your request.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"7709dabf-e0de-458d-be0f-2b6352b46dfc"}],"header":"Social Buffer"},{"position":{"x":90.20979020979021,"y":47.75046822273376},"alwaysFullscreen":false,"content":[{"params":{"text":"
Use \"Syntactic Softening.\" Instead of \"I need,\" try \"I was wondering if...\" This creates \"temporal distance,\" making the request feel less demanding and giving the professor the agency to decide if they can help.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"548598b6-b91f-4a80-ae74-a63708e94260"}],"header":"Imperatives vs. Mitigators"},{"position":{"x":88.8,"y":67.1104016319573},"alwaysFullscreen":false,"content":[{"params":{"text":"
Show that you are a proactive learner. Mention that you have \"already checked the syllabus\" or \"asked a classmate.\" Professors are much more likely to help students who demonstrate effort first.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"dfaa60d5-e7b6-4cff-ab59-88c92ce43c71"}],"header":"Learner Autonomy"},{"position":{"x":18,"y":82.88374749372997},"alwaysFullscreen":false,"content":[{"params":{"text":"
Use \"Best regards\" or \"Sincerely,\" followed by your full name and Student ID. Providing your ID is extremely helpful as it allows the professor to look up your records instantly.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"299d8dd1-1ef7-4205-9baa-86e7a0f95e63"}],"header":"Closing & Student ID"}],"hotspotNumberLabel":"Hotspot #num","closeButtonLabel":"Close","containsAudioVideoLabel":"Contains Audio\/Video","image":{"path":"images\/image-69c40aebc534a.png","mime":"image\/png","copyright":{"license":"U"},"width":1796,"height":996}},"library":"H5P.ImageHotspots 1.10","metadata":{"contentType":"Image Hotspots","license":"U","title":"Revised Version"},"subContentId":"d02cebd3-cd6b-4b19-be67-45b4d9046ff2"}},{"content":{"params":{"text":"
Now here are 2 comprehension check questions<\/strong>, give it a try!<\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"59d6cfcc-07e6-43bf-84b9-5c5eec954fde"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"correct":"false","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"Correct! Politeness requires more than just good grammar, it depends on using social strategies.","feedbackOnWrong":"Not quite. Think about the example 'I need the files.' Is it grammatically 'wrong,' or is it just socially 'blunt'?"},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","submitAnswer":"Submit","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
In North American academic communication, if a sentence is grammatically correct, it is automatically considered pragmatically appropriate and polite.<\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Comprehension Check Question 1"},"subContentId":"d4c457dc-fc8d-4501-ab69-0ac5ecf1a975"},"useSeparator":"auto"},{"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
The sentence is actually grammatically perfect. The issue is its pragmatic appropriateness, not its grammar.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
It contains a major grammatical error because \"files\" should not be plural in this context.<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"
Excellent! In Western academic culture, using \"I need\" or a direct imperative places psychological pressure on the professor.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
It uses an imperative structure (\"I need\") that ignores the professor\u2019s agency and sounds like a command.<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
While \"documents\" is formal, \"files\" is perfectly acceptable in an email. The rudeness comes from the sentence structure, not the specific noun used.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
The word \"files\" is too casual. The student should have used the more formal word \"documents\" instead.<\/div>\n"}],"overallFeedback":[{"from":0,"to":0,"feedback":"Try Again!"},{"from":1,"to":100,"feedback":"Perfect!"}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
If a student writes to their professor: \"I need the files and the lecture slides now.\"<\/em> <\/p>\n\n
Based on North American academic norms, what is the primary issue with this request?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Comprehension Check Question 2"},"subContentId":"996eedf3-9be1-49de-ad80-44a4ad3bfee7"},"useSeparator":"auto"}]},"library":"H5P.Column 1.18","subContentId":"d7493147-a46e-43c2-a8be-2e83a64aadb2","metadata":{"contentType":"Page","license":"U","title":"Chapter 1: Deconstructing Pragmatic Mistakes"}},{"params":{"content":[{"content":{"params":{"text":"
Now that you have identified common pragmatic mistakes in Page 1, this page will provide you with a specific \"Linguistic Toolkit\"<\/strong> to refine your communication style. <\/span><\/p>\n\n
In this page, you will explore three essential strategies<\/strong>, and there will be a practice question<\/strong> following each strategy to test your understanding.<\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"6c2cacef-3651-4586-aeb9-d910a443d03b"},"useSeparator":"auto"},{"content":{"params":{"text":"
1. Temporal Distancing: Why the Past is Politer<\/strong>
\n
\nIn English pragmatics, using the Past Continuous tense is a powerful way to create a \"social buffer\".<\/p>\n\n
The Direct Way (Present Tense):<\/strong>
\n\"I wonder<\/strong> if I can ask a question.\" <\/em><\/span>
\n
\nThis feels very immediate and places the professor on the spot to answer right now. It can feel slightly demanding.
\n
\nThe Polite Way (Past Continuous):<\/strong>
\n\"I was wondering<\/strong> if I could ask a question.\" <\/em><\/span>
\n
\nBy pushing the action into the \"past,\" you create temporal distance. It implies that you have been thinking about this for a while and are now raising it tentatively. This gives the professor more psychological space to say \"no\" without feeling awkward.<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"5b1d4687-2adc-4a7a-a1c6-066da7f9e241"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Remember, shifting the tense to the \"past\" (even though you are asking now) is the key to creating a polite buffer in North American academic English.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
\"I wonder if you have time for a meeting.\"<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Remember, shifting the tense to the \"past\" (even though you are asking now) is the key to creating a polite buffer in North American academic English.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
\"I am wondering if you have time for a meeting.\"<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"
Exactly! By using the past continuous \"was wondering,\" you push the action into the past, creating a psychological distance that makes the request feel less intrusive.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
\"I was wondering if you had time for a meeting.\"<\/div>\n"}],"overallFeedback":[{"from":0,"to":0,"feedback":"Try Again!"},{"from":1,"to":100,"feedback":"Excellent!"}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
Which of the following sentences best demonstrates the use of Temporal Distancing<\/strong> to make a polite inquiry\uff1f<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Temporal Distancing"},"subContentId":"677dd9a3-f2cf-4413-8035-bff5c3e2306d"},"useSeparator":"auto"},{"content":{"params":{"text":"
2. Modal Verbs: Softening the \"Weight\" of Your Request<\/strong>
\n
\nModal verbs are the \"volume knobs\" of your request. Some are loud and commanding, while others are soft and respectful.<\/p>\n\n
The Direct Way (\"Can\" \/ \"Will\"):<\/strong>
\n\"Can<\/strong> you check my draft?\" <\/em><\/span>
\n
\nWhile grammatically correct, \"Can you<\/em>\" focuses on the professor's ability or willingness in a very direct way, almost like a command in a professional setting.
\n <\/p>\n\n
The Polite Way (\"Would\" \/ \"Could\"):<\/strong>
\n\"Could<\/strong> you possibly...?\" <\/em>
\n\"Would it be possible<\/strong> to have you check my draft?\" <\/em><\/span>
\n <\/p>\n\n
\n\t
\"Could\" <\/em>is the conditional form of \"can,\" making the request hypothetical.<\/li>\n\t
\"Would it be possible\"<\/em> frames the request as a possibility rather than a demand on the professor\u2019s person. It acknowledges that the professor is busy and may not be able to help.<\/li>\n<\/ol>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"1e4c73c3-68da-4a3c-9891-7adb455f7586"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"
\"Can you\" is grammatically correct, but in a professional level, it can sound like a direct demand. Choosing the \"hypothetical\" route is much more respectful.<\/div>\n","notChosenFeedback":""},"text":"
Because \"Can you\" is grammatically incorrect in academic writing.<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"
Perfect! This phrase focuses on the possibility of the action rather than the professor's ability, which preserves the professor's \"agency\" (their right to say no).<\/div>\n","notChosenFeedback":""},"text":"
Because \"Would it be possible\" frames the request as a hypothesis, acknowledging that the professor might be too busy to help.<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
\"Would it be possible\" is intentionally less efficient and indirect, but its purpose is to create a polite \"social buffer\" that prioritizes respect for the professor's authority over the speed of the message.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Because \"Would it be possible\" is more efficient for the professor to read, and communicate a straight forward message to the professor.<\/div>\n"}],"overallFeedback":[{"from":0,"to":0,"feedback":"Try Again!"},{"from":1,"to":100,"feedback":"Perfect!"}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
Why is the phrase \"Would it be possible...\"<\/strong> often preferred over \"Can you...\" <\/strong>when asking a professor for a favor?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Modal Verbs"},"subContentId":"845c3975-f8ec-4a4f-8db5-ecc9e76b1665"},"useSeparator":"auto"},{"content":{"params":{"text":"
3. Subject Softening: Shifting Focus to the Professor<\/strong>
\n
\nOne common mistake is starting every sentence with \"I\"<\/strong> (e.g., \"I want<\/em>,\" \"I need<\/em>\"). In Western academic culture, it is more polite to center the sentence around the recipient\u2019s convenience.
\n
\nThe Self-Centered Way (I-Focus):<\/strong>
\n\"I want<\/strong> to meet you today to discuss my grade.\" <\/em><\/span>
\n
\nThis sounds like you are setting the agenda and the professor must follow your schedule.<\/p>\n\n
The Recipient-Centered Way (You-Focus):<\/strong>
\n\"If your schedule permits<\/strong>, I would appreciate a brief meeting to discuss my grade.\" <\/em><\/span>
\n
\nBy using phrases like \"If your schedule permits\"<\/em> or \"At your convenience,\"<\/em> you are giving the agency back to the professor. You are acknowledging their authority and the value of their time.<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"c0bf19f1-ec43-435a-a83e-5ec75112c3e7"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":true,"tipsAndFeedback":{"chosenFeedback":"
Correct! By starting with \"If your schedule permits,\" you shift the focus to the professor\u2019s needs and time, which is the essence of subject softening.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
\"If your schedule permits, I would appreciate the opportunity to discuss my grade.\"<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Starting with \"I want\" or \"I need\" centers the entire conversation on your own desires. To be polite, always center the request around the recipient\u2019s convenience.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
\"My time is avaliable today so we are able talk about my grade any time.\"<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Starting with \"I want\" or \"I need\" centers the entire conversation on your own desires. To be polite, always center the request around the recipient\u2019s convenience.<\/div>\n","tip":"
\"I am free at anytime for you this week, so please email me the timesolts which works for you.\"<\/p>\n","notChosenFeedback":""}}],"overallFeedback":[{"from":0,"to":0,"feedback":"Try Again!"},{"from":1,"to":100,"feedback":"Nice!"}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
A student wants to discuss their grade and writes: \"I want to meet you today.\"<\/em> Which revision best applies Subject Softening?<\/strong><\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Subject Softening"},"subContentId":"f0e1fce9-adee-4750-8136-60ce8152bf7d"},"useSeparator":"auto"}]},"library":"H5P.Column 1.18","subContentId":"00117209-8fa3-4cc6-b149-9b852b78c988","metadata":{"contentType":"Page","license":"U","title":"Chapter 2: Communication Strategy Introduction"}},{"params":{"content":[{"content":{"params":{"text":"
It\u2019s time to put your pragmatic skills to the test.
\nYou need a total score of 80%<\/strong> to pass this module.<\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"84152f0f-dd04-49a8-b966-4f76978f5f1b"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"overallFeedback":[{"from":0,"to":20,"feedback":"Check more carefully!"},{"from":21,"to":100,"feedback":"Nice!"}],"checkAnswerButton":"Check","submitAnswerButton":"Submit","tryAgainButton":"Retry","showSolutionButton":"Show solution","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"showScorePoints":true},"correctAnswer":"Correct!","incorrectAnswer":"Incorrect!","missedAnswer":"Answer not found!","displaySolutionDescription":"Task is updated to contain the solution.","scoreBarLabel":"You got :num out of :total points","a11yFullTextLabel":"Full readable text","a11yClickableTextLabel":"Full text where words can be marked","a11ySolutionModeHeader":"Solution mode","a11yCheckingHeader":"Checking mode","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again.","taskDescription":"
Please click on<\/strong> all the words<\/strong> or phrases in the email below that sound inappropriate.<\/p>\n","textField":"
Subject: Help
\nHello Teacher,<\/p>\n\n
**I missed the class. Send me the lecture slides now because I need to study. Also, tell me what I missed.<\/p>\n\n**
Thanks,
\nPeter<\/p>\n"},"library":"H5P.MarkTheWords 1.11","metadata":{"contentType":"Mark the Words","license":"U","title":"Mark the Inappropriate Words"},"subContentId":"01455b1c-cfa6-43f4-abe2-047ced7793b6"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
This is too vague. A non-specific subject line increases professor's administrative burden and makes it harder to track your request.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Assignment<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"
\"Need\" is too demanding. This title will create an entitled and disrespectful tone before the professor even reads your first sentence.<\/div>\n","notChosenFeedback":""},"text":"
Need files for assignment<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"
Excellent choice! This is a \"Professional Index.\" It clearly states the purpose, identifies the specific course, and provides your name. This allows the professor to understand the context immediately, which is a sign of respect for their time.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Inquiry regarding missed lecture materials - Peter<\/div>\n"}],"overallFeedback":[{"from":0,"to":0,"feedback":"Try Again!"},{"from":1,"to":100,"feedback":"Perfect!"}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
Which of the following titles is the most appropriate for this specific academic scenario?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Subject Line Selection"},"subContentId":"3026d315-b69a-470e-8e79-bfa81fb7f11b"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
\"Teacher\" is a job description rather than a formal title of address. Using it as a name sounds overly casual or like a direct translation from other languages.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Hello Teacher,<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"
Using the title \"Professor\" followed by the last name is the most respectful and widely accepted way to address faculty at university.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Dear Professor Smith,<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"
This is very appropriate. Many university instructors hold a PhD, and addressing them as \"Dr.\" acknowledges their academic achievement and rank.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Dear Dr. Smith,<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
This is far too informal for a student-teacher relationship. Using only a last name without a title (like Professor or Dr.) and starting with \"Hey\" can be perceived as disrespectful.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Hey Smith,<\/div>\n"}],"overallFeedback":[{"from":0,"to":50,"feedback":"Try Again!"},{"from":51,"to":100,"feedback":"Great!"}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
After the subject line, you must address the professor.
\nWhich of the following salutations are considered appropriate and professional<\/strong> in a North American university setting? (Select all<\/strong> that apply).<\/em><\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Choosing an Appropriate Salutation"},"subContentId":"2d79aa04-0ba2-495c-8cb1-275876763678"},"useSeparator":"auto"},{"content":{"params":{"media":{"disableImageZooming":false},"text":"
Now, rewrite the body of the email in the previous question to make it professional and polite. Use the mitigation strategies (softeners) we covered in Page 2.
\nPay attention to the hints<\/strong> in the brackets!<\/em><\/p>\n","overallFeedback":[{"from":0,"to":20,"feedback":"Think about the knowledge points we covered!"},{"from":21,"to":100,"feedback":"Wonderful! You've mastered the skills!"}],"showSolutions":"Show solution","tryAgain":"Retry","checkAnswer":"Check","submitAnswer":"Submit","notFilledOut":"Please fill in all blanks to view solution","answerIsCorrect":"':ans' is correct","answerIsWrong":"':ans' is wrong","answeredCorrectly":"Answered correctly","answeredIncorrectly":"Answered incorrectly","solutionLabel":"Correct answer:","inputLabel":"Blank input @num of @total","inputHasTipLabel":"Tip available","tipLabel":"Tip","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"autoCheck":false,"caseSensitive":true,"showSolutionsRequiresInput":true,"separateLines":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"acceptSpellingErrors":false},"scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again.","a11yCheckingModeHeader":"Checking mode","confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"questions":["
I hope this email finds you well. I am writing to apologize for missing yesterday's class.<\/p>\n\n
I was wondering\/was hoping\/wanted to ask (Hint: Use past continuous to inquire<\/em>) if it would be possible\/might be possible (Hint: Use a hypothetical modal structure<\/em>) to access the lecture slides at your convenience? If your schedule permits\/If you have a moment (Hint: Use subject softening, focusing on the professor's time<\/em>), I would appreciate\/would be grateful for (Hint: Express appreciation rather than a demand<\/em>) your guidance on any key topics I may have missed.<\/p>\n\n
Best regards, <\/p>\n\n
Peter (Student ID: 123456)<\/p>\n"]},"library":"H5P.Blanks 1.14","metadata":{"contentType":"Fill in the Blanks","license":"U","title":"Fill in the Blanks (Correction and Production)"},"subContentId":"3bc5d18d-17c6-44d4-b2d3-1c7b1453f010"},"useSeparator":"auto"}]},"library":"H5P.Column 1.18","subContentId":"989778ff-8ba5-44cc-af91-4e329dcb17fa","metadata":{"contentType":"Page","license":"U","title":"Chapter 3: Final Evaluation"}}],"behaviour":{"baseColor":"#1768c4","defaultTableOfContents":true,"progressIndicators":true,"progressAuto":true,"displaySummary":true,"enableRetry":true},"read":"Read","displayTOC":"Display 'Table of contents'","hideTOC":"Hide 'Table of contents'","nextPage":"Next page","previousPage":"Previous page","chapterCompleted":"Page completed!","partCompleted":"@pages of @total completed","incompleteChapter":"Incomplete page","navigateToTop":"Navigate to the top","markAsFinished":"I have finished this page","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","bookProgressSubtext":"@count of @total pages","interactionsProgressSubtext":"@count of @total interactions","submitReport":"Submit Report","restartLabel":"Restart","summaryHeader":"Summary","allInteractions":"All interactions","unansweredInteractions":"Unanswered interactions","scoreText":"@score \/ @maxscore","leftOutOfTotalCompleted":"@left of @max interactions completed","noInteractions":"No interactions","score":"Score","summaryAndSubmit":"Summary & submit","noChapterInteractionBoldText":"You have not interacted with any pages.","noChapterInteractionText":"You have to interact with at least one page before you can see the summary.","yourAnswersAreSubmittedForReview":"Your answers are submitted for review!","bookProgress":"Book progress","interactionsProgress":"Interactions progress","totalScoreLabel":"Total score","a11y":{"progress":"Page @page of @total.","menu":"Toggle navigation menu"}}