{"panels":[{"content":{"params":{"text":"

Don\u2019t share personal information simply to help you feel better \u2013 do not \u2018offload\u2019 on your client. Be sure that what you are sharing is for their benefit rather than your own.<\/li>\n\t
Always be aware that the things we share (positive or negative) have an impact on those we support.<\/li>\n\t
Examples of oversharing: Talking to clients about car loan, debt, personal relationships, work hours, financial stresses, etc.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"2a8872cb-a0f5-412f-b780-187e8462c669"},"title":"1. Sharing of Personal Information"},{"content":{"params":{"text":"
Be aware that a client\u2019s behaviour can be the result of a disorder, disease, disability or injury. Be aware of the client\u2019s individual care plan. If you catch yourself reacting emotionally:<\/p>\n\n
- Take a deep breath.<\/li>\n\t
- Step back from the situation.<\/li>\n\t
- Think through what you want to say.<\/li>\n\t
- Re-approach the client when you are ready.<\/li>\n\t
- Problem solve with the client.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"5d848a2b-2344-44a7-81ff-4faeaf333d20","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"2. Understanding Client Behaviour as Symptomatic"},{"content":{"params":{"text":"
  - Giving a client a nickname such as \u201choney\u201d, \u201csweetie\u201d or \u201cbud\u201d may be comforting for that client, or it could suggest a more personal interest beyond what the caregiver intends. Some clients and their family members may find that the use of nicknames offensive and\/or demeaning. Nicknames may also suggest the favouring of one client over another.<\/li>\n\t
  - Some clients may prefer to be called Mr., Mrs., Ms. or Miss. Never assume they are comfortable with being called a nickname simply because they have not said otherwise. Not everyone is comfortable speaking out when something bothers them.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"64bb5dc6-0c51-4b12-84c4-bbe4fcb9528a","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"3. Giving Nicknames"},{"content":{"params":{"text":"
    - Be sure that you are using touch for the client\u2019s needs and not to satisfy your own.<\/li>\n\t
    - If touch is used inappropriately it can damage the professional relationship, and\/or make others feel uncomfortable.<\/li>\n\t
    - Examples of appropriate touching: Touch shoulder, shake hand, side hug, assisting with hygiene \/brushing hair\/bathing etc. (with permission).<\/li>\n\t
    - Examples of inappropriate touching: any instance in which a client has not given permission. Alternatives to physical touch include: listening attentively to clients, making good eye contact and being present.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"d85d2a03-6b13-4cc5-9368-933095fcb5f5","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"4. Physical Touch"},{"content":{"params":{"text":"
      - Appropriate clothing sends the message to clients that we are capable and take our jobs seriously.<\/li>\n\t
      - Each client or company may have their own preference for how you dress; take this into consideration.<\/li>\n\t
      - Always avoid explicit and inappropriate jokes, and profanity as they can be very offensive to clients and are never appropriate.<\/li>\n\t
      - Nonverbal communication can easily be misinterpreted by clients. Be aware of how you are speaking. Some clients may become confused or frightened by fast or loud talking.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"593d8573-b59e-40b4-a5a2-d45f2a37da57","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"5. Personal Appearance\/Demeanour"},{"content":{"params":{"text":"
        \n\t
        Giving or receiving gifts or special favours can blur the line between a professional relationship and a personal relationship.<\/li>\n\t
        Accepting a gift from a client may even be viewed as fraud or theft by friends or family members of the client. This is why policies are in place to not accept gifts from clients.<\/li>\n\t
        Practice saying no graciously to a client who offers a gift.<\/li>\n\t
        It\u2019s OK to tell clients that you wish you could accept gifts, but can\u2019t due to company policy.<\/li>\n\t
        To protect yourself, report offers of unusual or large gifts to the appropriate person.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"d0ae267a-848e-453c-a9a9-d6ddbb86d5e5","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"6. Gifts, Tips and Favours"},{"content":{"params":{"text":"
        It is important to avoid becoming over-involved or under-involved with your client. Examples of over-involvement include:<\/p>\n\n
        \n\t
        Visiting clients outside of shift hours.<\/li>\n\t
        Trading assignments to be with a specific client.<\/li>\n\t
        Considering yourself the only caregiver who can meet the client\u2019s needs.<\/li>\n\t
        Friending clients on Facebook, Instagram, and other social media networks.<\/li>\n\t
        Texting clients during off hours about things unrelated to scheduling changes.<\/li>\n<\/ul>\n\n
        Examples of under-involvement include:<\/p>\n\n
        \n\t
        Neglect.<\/li>\n\t
        Disinterest.<\/li>\n\t
        Passive interaction.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"f9713c87-c5d8-4884-b41e-54cfe605a525","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"7. Involvement"},{"content":{"params":{"text":"
        \n\t
        A caregiver is not permitted to have a sexual or romantic relationship with a client.<\/li>\n\t
        It is not unheard of to be attracted to a client. However, it is never appropriate to act on that attraction.<\/li>\n\t
        Never tell sexually oriented jokes or stories as it may send the wrong message to your client.<\/li>\n\t
        Kindly and gently discourage any flirting or suggestive behaviour from your client.<\/li>\n\t
        If you feel you that you are becoming attracted to a client, don\u2019t be ashamed or embarrassed. Discuss it with your supervisor and they will help you make a plan to improve the situation.<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"bfedd238-5b10-4427-8ad5-224cd31b5919","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"8. Romantic or Sexual Relationships"}],"hTag":"h2"}

MC5131 M8.1

Description

NC-MICRO