ASIP-DT-15 As-Is Drag and Drop


As-is scenario mapping is an activity that is used to record the experience of the user as it currently is, without any solutions or interventions in place.

Scenario: Celia has been hard at work designing a solution for the IMAGINE Clinic's appointment booking system. She wants to understand exactly how clinic patients are experiencing the current situation - the "as-is" scenario. For this, Celia created a persona description based on her empathy map observations. This persona is named Adrianna. Below, we can find an as-is scenario that Celia created based on Adrianna's experiences.

"Adrianna woke up feeling various cold-like symptoms. This captures their experience of trying to book an appointment and access health support using the current system at Celia's clinic."

Instruction: Drag and drop the text onto the appropriate sticky notes, then click the blue "Check" button.

Attribution: This activity is used in the Arts & Science Internship Program's open educational resource, "Ideation and Planning Skills for Employment Success", available through eCampusOntario's Open Library in Spring 2023.

This project is made possible with funding by the Government of Ontario and through eCampusOntario’s support of the Virtual Learning Strategy. To learn more about the Virtual Learning Strategy visit: