ASIP-PM1-10 Modes of Conflict Management Matrix


A well-equipped leader will understand how they can address conflict to reach the most amicable solution. One way to do this is by exploring the modes of conflict management, considering relationship importance and task importance. Relationship importance is the need to protect feelings and minimize interpersonal tension. Task importance is how important the quick and effective completion of a task is for project success. 

Scenario: Here are some suggestions on how to respond to conflicts, considering the importance of both relationships and tasks.

Instruction: Click on each of the 5 question marks in the image.

References: Available in H5P metadata.

Attribution: This activity is used in the Arts & Science Internship Program's open educational resource, "Ideation and Planning Skills for Employment Success", available through eCampusOntario's Open Library in Spring 2023.

This project is made possible with funding by the Government of Ontario and through eCampusOntario’s support of the Virtual Learning Strategy. To learn more about the Virtual Learning Strategy visit: