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Review these strategies for giving effective feedback. Click 'Turn' on each card to see an example of what the strategy might look like in practice. Use the arrows in the lower right corner to move onto the next card. <\/p>\n","dialogs":[{"tips":{},"text":"

Balance the Content<\/strong><\/p>\n\n

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When providing feedback, avoid overwhelming the recipient by leading with areas for improvement or only describing things that went wrong. Focusing only on weaknesses can be demoralizing, and may cause the recipient to ignore what you're saying. Instead, use a 'sandwich approach' by opening on strengths, then identifying areas for improvement for change, and concluding with a positive comment. This model will help bolster confidence by articulating what someone is doing well, and help keep areas for improvement in perspective.<\/p>\n","answer":"

Avoid this: You spoke too quickly and I got lost during the lecture. However, you clearly know what you're talking about. <\/p>\n\n

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Try this: Your lecture was great! You are clearly knowledgeable about the subject, and made connections between current events and course content. You spoke a little quickly at times, which made it difficult to follow some of the more complex ideas. Practicing beforehand will help you overcome this. Keep up the good work! <\/p>\n"},{"tips":{},"text":"

Be Realistic<\/strong><\/p>\n\n

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Feedback should focus on things that can be changed. It is frustrating for recipients to receive feedback on things they cannot control. <\/p>\n\n

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Also try to using the words like \"always\" and \"never\" as behaviour is rarely that consistent. <\/p>\n","answer":"

Avoid this: You always schedule your lectures for 8:30 AM. You should change the time of the class.<\/p>\n\n

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Try this: Sometimes I struggle to pay attention when your lectures are schedule at 8:30 AM. It would be helpful to start with a group discussion or activity to wake people up in the morning. <\/p>\n"},{"tips":{},"text":"

Own the Feedback<\/strong><\/p>\n\n

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When offering evaluative comments, use \"I\" statements. Avoid using language like \"they\" or \"one\" or \"everyone\" which implies that your opinion is universally shared. Remember that feedback is merely your opinion. <\/p>\n","answer":"

Avoid this: Everyone will enjoy your lectures more if you use images in your PowerPoint slides. <\/p>\n\n

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Try this: I find it helpful when instructors use images in their PowerPoint slides. <\/p>\n"},{"tips":{},"text":"

Be Timely<\/strong><\/p>\n\n

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It is important to choose an appropriate time to communicate your feedback. Being prompt is key since feedback loses its impact if delayed for too long. Delayed feedback can also foster resentment, as recipients may feel like they missed their opportunity for improvement. <\/p>\n\n

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If your feedback is primarily negative, it can help to take sufficient time to prepare what you want to say. <\/p>\n","answer":"

Avoid this: Those presentations you delivered last term were hard to follow because you used such a small font on the PowerPoint slide. It's a good thing you don't have any more presentations to deliver now because I'm pretty sure I missed important content. <\/p>\n\n

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Try this: Since we have another presentation coming up next week, I wanted to let you know that I had a hard time reading the PowerPoint slides because the font was too small. I may have missed important content as a result. If you increase the font size, it would help communicate information more effectively.<\/p>\n"},{"tips":{},"text":"

Offer Continuing Support <\/strong><\/p>\n\n

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Feedback is a continuous process, not a one-time event. If you are providing someone with feedback, make a conscious effort to follow up. Let the recipient know that you are available to answer questions or clarify. You might even offer to provide more feedback in the future. <\/p>\n","answer":"

Avoid this: You need project your voice so people at the back of the lecture theatre can hear you. Good luck! <\/p>\n\n

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Try this: If you want to practice your presentation, I'd be happy to sit at the back of the room and let you know if I can hear everything clearly. The offer stands if you'd like me to provide feedback again in the future. <\/p>\n"}],"behaviour":{"enableRetry":true,"disableBackwardsNavigation":false,"scaleTextNotCard":false,"randomCards":false,"maxProficiency":5,"quickProgression":false},"answer":"Turn","next":"Next","prev":"Previous","retry":"Retry","correctAnswer":"I got it right!","incorrectAnswer":"I got it wrong","round":"Round @round","cardsLeft":"Cards left: @number","nextRound":"Proceed to round @round","startOver":"Start over","showSummary":"Next","summary":"Summary","summaryCardsRight":"Cards you got right:","summaryCardsWrong":"Cards you got wrong:","summaryCardsNotShown":"Cards in pool not shown:","summaryOverallScore":"Overall Score","summaryCardsCompleted":"Cards you have completed learning:","summaryCompletedRounds":"Completed rounds:","summaryAllDone":"Well done! You got all @cards cards correct @max times in a row!","progressText":"Card @card of @total","cardFrontLabel":"Card front","cardBackLabel":"Card back","tipButtonLabel":"Show tip","audioNotSupported":"Your browser does not support this audio","confirmStartingOver":{"header":"Start over?","body":"All progress will be lost. Are you sure you want to start over?","cancelLabel":"Cancel","confirmLabel":"Start over"},"title":""}

Giving Effective Feedback

Sarah