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Food and Beverage - hotels could have one or several of the following types of F&B 'outlets':<\/p>\n\n

Lobby Bar,<\/li>\n\t
Cafe or lounge<\/li>\n\t
3 meal a day restaurant <\/li>\n\t
Patio or outdoor dining <\/li>\n\t
Room Service (also called in-room dining)<\/li>\n\t
Banquets or catering for meetings or events<\/li>\n<\/ul>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"f559708b-e72b-411f-824c-9dba63731981"}],"header":"Food & Beverage"},{"position":{"x":75.6,"y":7.224264705882352},"alwaysFullscreen":false,"content":[{"params":{"text":"
Hotels offer various room and bed types, including:<\/p>\n\n
- King bed<\/li>\n\t
- 2 Double\/Queen beds<\/li>\n\t
- Suite (with separate living space)<\/li>\n<\/ul>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"632c8aac-b991-4f7c-b469-a2b823f0456c"}]},{"position":{"x":9.6,"y":28.486519607843135},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Transportation and Parking Services. Hotels may have a shuttle to\/from the airport to pick up guests. They will also work closely with limo and taxi companies so guests can travel wherever they need to go.<\/p>\n\n
  Parking is either paid or unpaid, depending on the hotel type. Luxury hotels offer Valet parking, where the car is left by the guest at the door and a parking attendant will take it to the parking lot. Self parking options are usually an option, where guests can park thier own vehicle on site or at a nearby lot. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"dd8c8205-e95e-40f1-95db-5028ee8aab91"}]},{"position":{"x":9.2,"y":50.92524509803922},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Beverage Services - Most hotels have some type of coffee maker in the guest room. Sometimes it is a simple single cup brewer and sometimes it is a high-end machine like a Nespresso. The set up includes a selection of teas, creamers, sugars and cups for guest use either in the room or to-go.<\/p>\n\n
  Hotels may have beverage service in the lobby or VIP floors either in the morning or available all day. These are usually self serve with take out cups available and water. Usually this beverage service is available if they do not have a Cafe in the lobby of a hotel. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ba0c0b05-11a6-4746-a688-2ecc57e5e441"}]},{"position":{"x":9.2,"y":72.5796568627451},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Luggage Service - Hotel staff may be able to help guests with their luggage. Bell staff are available in large and upscale properties to assist guests with their luggage to their rooms. They also provide guests with information about the hotel and the area. Large groups that arrive by bus have luggage delivered to their rooms. <\/p>\n\n
  All hotels offer some sort of luggage storage in the lobby for guests who arrive before their room is ready or need to check out of the guest room but are leaving several hours later. This is not overnight storage, but daytime storage.  <\/p>\n\n
  In hotels that do not have bell staff, there will be luggage carts for guests to use themselves to bring luggage to their rooms. The majority of guests do not need luggage assistance because they have suitcases with wheels.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ef4ac977-042b-4832-a24d-32df0e486542"}]},{"position":{"x":32.4,"y":73.05759803921569},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Uniformed Services - these staff includes the bell desk, door attendants, parking attendants and in luxury hotels could include Butler service. Sometimes this department is known as Guest Services. These employees are in uniform and are clearly visible by guests at the front door to greet guests as they arrive and around the lobby to be of service to guests whenever necessary.  <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"2675a604-bc63-421a-8648-b70e557c9812"}]},{"position":{"x":54,"y":72.35906862745098},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Safes - guests travel with valuables such as money, passports\/ID, electronics and jewellery that they want to keep secure during their stay. Most hotels offer in-room safes for guests to use. These have codes that are set by the guest and reset every time the safe is open so it is ready for a different guest. Some hotels will offer safety deposit boxes at the front desk like a bank that require two keys. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"c5f3efa1-6c92-49b1-a20e-0d498288ecb0"}]},{"position":{"x":77.2,"y":72.83700980392157},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Laundry services - depending on the hotel type, various laundry services are offered. Valet laundry is when guests leave their items in a bag that are picked up by hotel staff and sent out to a cleaner and returned to the guest room either on the same day or the next day. This is a paid service but it is used a lot by business travellers. Some hotels (usually the ones frequented for long term travellers or families) will have landry machines available in a central location for guests to do their own laundry.  <\/p>\n\n
  Behind the scenes, the laundry operations in some hotels is very extensive with a lot of employees working there. All guestroom and pool linen, towels etc is cleaned on site in industrial machines with staff busy sorting, washing, drying, folding and ironing. They will always inspect the linen for stains to make sure they are suitable for guest use. Alternatively, some hotels contract out the cleaning services and instead send out dirty linens daily and receive large deliveries of clean linen. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ca5fe3fc-d53e-45dc-93ce-9390a0539c9f"}]},{"position":{"x":76,"y":50.56985294117647},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Wake up calls - guests can request a 'wake up call' from the front desk at a specific time. A guest service agent (or sometimes switchboard) will call the guest room and say \"Good morning Mam, this is your wake up call\".  <\/p>\n\n
  Most guest rooms have an alarm clock available for guest use, but many times, guests do not want to figure out how to use the machines. Some hotels are removing these alarm clocks since most guests have phones with clocks.  <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"4ddabb77-67f7-451d-a724-ed1d12f33b67"}]},{"position":{"x":77.2,"y":28.694852941176467},"alwaysFullscreen":false,"content":[{"params":{"text":"
  WIFI is one of the most important services for guests. During check-in, most guests first question will be 'what's the wifi password?'. Most hotels offer some level of free wifi access, but may charge for premium wifi services. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"3b455719-80ee-4a67-8251-49dc6e3cc630"}]},{"position":{"x":31.2,"y":6.81985294117647},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Check in and room access - Hotels offer various check in options including self check-in on lobby kiosks or using an app on a smartphone. Most keys are electronic, either as a key card or also through the app. Some guests can bypass the front desk completely to check-in and access to their room. However, the front desk still remains available to do traditional check ins and assist guests with any specific needs. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"77e3ac72-d65a-4372-8d8f-380d9f189b6d"}]},{"position":{"x":54.800000000000004,"y":6.905637254901961},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Alcohol - Many hotels offer access to alcohol at bars and restaurants on property. There may also be in room mini-bars that have a selection of wine, beer and liquor (plus soda and snacks) for guests to use without leaving their room. This prices of these items are very high compared to buying the same items in a store because of the convenience. It is also very costly for hotels to offer this service.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"cc37fec3-439b-4ddc-893f-1d587d574f3b"}]},{"position":{"x":50,"y":50},"alwaysFullscreen":false}],"hotspotNumberLabel":"Hotspot #num","closeButtonLabel":"Close","image":{"path":"images\/image-5ee70526b34d7.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1666,"height":1666}}