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This is a self-directed lesson about how to plan the order of content in a business report, in COMM8400 Business Communications.<\/p>\n\n

This lesson offers effective tactics about how to plan content for a business report, and how to organize the details within the body of the document.<\/p>\n\n

<\/p>\n","coverMedium":{"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"CC BY","title":"Untitled Image","authors":[{"name":"Bernd Klutsch","role":"Author"}],"source":"https:\/\/unsplash.com\/photos\/nE2HV5AUXFo?utm_source=unsplash&utm_medium=referral&utm_content=creditShareLink","licenseVersion":"4.0","yearFrom":2019},"params":{"contentName":"Image","decorative":false,"alt":"Business reports stacked in a single pile.","file":{"path":"images\/coverImage-62001dbb91e7d.jpg","mime":"image\/jpeg","width":2000,"height":3008}},"subContentId":"14585336-389c-46f1-bccb-4f542f73bc48"}},"chapters":[{"params":{"content":[{"content":{"params":{"contentName":"Image","file":{"path":"images\/file-620031e81a6e7.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":720,"height":405},"alt":"Order of the report: Consider: What is the most important information? 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Direct<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Indirect<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

<\/p>\n\n

You are halfway through a landscaping job at a summer resort.<\/p>\n\n

The absent owner calls you to request that you send him a brief report on what you have done.<\/p>\n\n

What approach do you use in the response to the owner?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Direct or indirect approach?"},"subContentId":"fc68f1e2-0e59-4db0-ae24-ece47e08f1dd"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Direct<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

<\/p>\n\n

After a lot of employee complaints, you have persuaded a reluctant boss to let you investigate the matter of staggered work hours. <\/p>\n\n

You find that staggered hours would improve employee performance and morale, and you are going to recommend them.<\/p>\n\n

What approach are you going to take in your recommendation to your boss?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Direct or indirect approach?"},"subContentId":"405eb31f-2f40-41f8-8e03-f7e012df36d2"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Direct<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

<\/p>\n\n

Your boss has asked you to investigate factory safety procedures and suggest ways to improve them.<\/p>\n\n

What approach are you going to use in presenting factory safety recommendations to your boss?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Direct or indirect approach?"},"subContentId":"27ff2c8e-6bcd-4a91-bbdc-37fc3d550f91"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Indirect<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Direct<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

<\/p>\n\n

The sales manager has asked you to compare two possible choices for company cars for the sales force. <\/p>\n\n

You know he favours one, but you think the other is more suitable.<\/p>\n\n

What approach will you use to present your car recommendation to your sales manager?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Direct or indirect approach?"},"subContentId":"5a6c790b-2861-4795-83db-9d39c9838385"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Direct<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

<\/p>\n\n

You think your company\u2019s handling of customer relations could be improved, and you have some simple, inexpensive suggestions. <\/p>\n\n

You decide to write an informal report and send it to the customer relations manager.<\/p>\n\n

What approach will you take to submit your ideas to the customer relations manager, who you know doesn't like being challenged?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Direct or indirect approach?"},"subContentId":"1ad210bb-6a32-49d5-9120-f8a82ddc2781"}],"disableBackwardsNavigation":false,"randomQuestions":false,"endGame":{"showResultPage":true,"showSolutionButton":true,"showRetryButton":true,"noResultMessage":"Finished","message":"Your result:","overallFeedback":[{"from":0,"to":100}],"solutionButtonText":"Show solution","retryButtonText":"Retry","finishButtonText":"Finish","showAnimations":false,"skippable":false,"skipButtonText":"Skip video","scoreBarLabel":"You got @finals out of @totals points","submitButtonText":"Submit"},"override":{"checkButton":true},"texts":{"prevButton":"Previous question","nextButton":"Next question","finishButton":"Finish","textualProgress":"Question: @current of @total questions","jumpToQuestion":"Question %d of %total","questionLabel":"Question","readSpeakerProgress":"Question @current of @total","unansweredText":"Unanswered","answeredText":"Answered","currentQuestionText":"Current question","submitButton":"Submit"}},"metadata":{"title":"Read the examples and consider if you would take an indirect or direct approach to writing your report.","license":"U","contentType":"Question Set"},"subContentId":"1456c911-074c-4b16-8391-60bda96fb7e8"}}]},"library":"H5P.Column 1.16","subContentId":"be4bd6e9-a310-4c3e-802d-d42cf8ad78d9","metadata":{"contentType":"Column","license":"U","title":"Activity: select indirect or direct report approach"}},{"params":{"content":[{"content":{"params":{"contentName":"Image","file":{"path":"images\/file-62003723bc675.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":720,"height":405},"alt":"Open your report with a short statement of purpose, such as: This report examines paper use in our office and recommends ways to reduce it. 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From your COMM8400 Week 5 class shell, download the worksheet at <\/p>\n\n

Week 5 Activity \u2013 Organize key points<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n

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COMM8400 Week 5 Order of a business report self-guided lesson

Kevin Swayze