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A simple unobtrusive way of collecting information. You can gather first hand information in the field and it could give you a holsitic perspective that helps you understand the context in which the item being studied operates. An example of this is inspecting a construction site. <\/p>\n\n

Advantages: Streightforward, efficient, does not require extensive training, non dependent on other participants<\/p>\n\n

Disadvantages: may be superficial and lack context needed to provide a full picture<\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"8d4afc6b-3c50-4aab-8b1c-85af808b1ffb","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Observations"},{"content":{"params":{"text":"

Very popular means of data collection. Can be conducted face to face, by email, telephone or internet. You would use this if you need a large number of responses. Your questions can be yes no, multiple choice, or opend ended questions. You can conduct a survey at spaced intervals to measure changes over time. <\/p>\n\n

Advantages: Respondents can answer at their own time, may answer more honestly and is free from collector bias<\/p>\n\n

Disasvantages: low repsone rate, a delay in response, ambigous or missing answers. <\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"f2fdde89-c562-43ff-8c0e-13713d85fca3","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Surveys \/ Questionnaires"},{"content":{"params":{"text":"

Interviews are used to elicit information from stakeholders by talking directly to them. These can be conducted in person or by phone or via webcall. They can be structures or not structured (or semi structured for that matter). <\/p>\n\n

Advantages: don't require literacy on part of the respondents. Also they allow the interviewer to uncover deep insights, and collect non verbal data<\/p>\n\n

Disadvantages: require time and money to plan and execute, require more cooperation on the part of the respondent<\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"92d9e256-7db2-42ec-89a9-1d588cf3e296","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Interviews"},{"content":{"params":{"text":"

A group interview of people who have something in common. Helps bring together pre- qualified stakeholdrs and subject matter experts to get an idea of how the market will respond to certain features of the product. You can collect the same type of data like the in person interviews, but focus groups add a social element and offer a broader understanding of how a group thinks or behaves in a particular situation<\/p>\n\n

Focus groups are useful when examining cultural values or other complex isseus. <\/p>\n\n

Disadvantages are lack of privacy or anonymity. In addition, group think can be a hinderance. Usually focus groups are time conusming and difficult to facilitate, but can generate rich information that is required for your organization<\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"c729f6d1-ae5a-4f4c-801e-25c01c39e448","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Focus Groups"},{"content":{"params":{"text":"

This is when you would compare your actual or planned practices to those of comparable organiztions. You can do that within the organization, or within the industry of even from other industries. For example, if india wants to venture into high speed rail project, they can benchmark thier project against the high speed rail proejcts in Germany, France, Japan or China<\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"934bf015-b504-4510-8b0d-8b1ee6988ce4","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Benchmarking"},{"content":{"params":{"text":"

Helps you during the ideate process of problem solving. It involves two stages - divergence - where you come up with as many ideas as possible - and convergance where you distill the ideas to a few that you would analyze. <\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"5b96d3f6-6275-41c3-bd10-fcbc50374b19","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Brainstorming"},{"content":{"params":{"text":"

Also known as Tally sheets. These provide a structured way to collect data about a potential quality problem. May be used to quantify defects by type or by location or by cause. It is considered one fo the 7 basic quality tools. <\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"9eb0f559-af85-4afc-982c-4fbf12501526","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Check sheets"},{"content":{"params":{"text":"

I am sure you use checklists all the time. Shopping lists are an example of checklists. I always use a packing list when i am travelling. They are a list of things that you use as a reminder. It can also be a daily to do list. It ensures consistency and completeness in carrying out a process. Sometimes used in quality control inspections to remind the inspector of the various requiements that has to be checked. <\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"1cebe6ed-0268-4ade-9772-9fdac2d7094c","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Checklists"},{"content":{"params":{"text":"

Used during plan procurement to help determine the market conditions. you use it to idenify the products, service and results available in the market place. It may include examination of industry capability (e.g. differnet kinds of processors) or examining a specific seller. You can gather this information online but you may also do so during conferences or trade shows. <\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"e602d2dd-ac0a-41cf-bf42-a9a7cb460dab","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Market Research"},{"content":{"params":{"text":"

Used when it is impractical to inspect each item during quality contol. It may reduce the cost of quality control activities. It is defined as selecting a part of a population for inspection. You may have speciifc way of sampling according to your quality management plan<\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"71c8447c-63c7-4036-8188-17f018d95cd6","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Statistical sampling"},{"content":{"params":{"text":"

This involves analyzing existing documentation and identify information relevant to the requirements. It is a good start of your project to gain some understanding of the environment and situation prior to engaging directly with stakeholders. <\/p>\n\n

Advantages: objective data; written information is usualy more accurate and more detiailed<\/p>\n\n

Disadvantages - may be out of date and people do something else compeletly. <\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"5e5f1a1d-e667-45e1-9f64-9600460d38f9","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"document analysis"}],"hTag":"h2"}

Mgmt 181 Wk08 Elicitation Techniques

Ghada Hussein