{"presentation":{"slides":[{"elements":[{"x":0,"y":-0.2043010752688172,"width":99.78213507625273,"height":99.78494623655914,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","alt":"Passenger handing passport to an airline check-in agent at the counter","file":{"path":"images\/file-5edb06ceae843.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":600,"height":420}},"metadata":{"contentType":"Image","license":"U","title":"Group of People running"},"subContentId":"2b1cda15-78a4-48d5-a099-5c5c18b99c0e"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":2.178649237472767,"y":2.150537634408602,"width":40,"height":40,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"

Check-In Agent<\/h2>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"0b4c29bc-3d79-425b-809c-664b14053991"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":2.178649237472767,"y":10.75268817204301,"width":73.8562091503268,"height":14.623655913978494,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
In this slide show you will review the roles and responsibilities of a Check-In Agent. Remember you can export your answers to the questions at the end of the slide show. <\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"21de186d-da83-400b-84ea-c9d39554f7fe"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{},"keywords":[{"main":"Check-In Agent"}]},{"elements":[{"x":63.18082788671025,"y":-0.42204301075268813,"width":36.60130718954248,"height":99.78494623655914,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","alt":"Passengers lining up to see check-in agent at airport","file":{"path":"images\/file-5edb0b6e03400.gif","mime":"image\/gif","copyright":{"license":"U"},"width":389,"height":507,"originalImage":{"path":"images\/file-5edb0afec9ca1.gif#tmp","mime":"image\/gif","height":515,"width":916}}},"metadata":{"contentType":"Image","license":"U","title":"Runner up a hill","licenseExtras":"Photo by Jeremy Lapak on Unsplash"},"subContentId":"db6a25d4-3fce-4f21-8a46-b1dbb8f90ef8"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":1.0893246187363834,"y":2.120967741935484,"width":64.05228758169935,"height":16.774193548387096,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"

What are the responsibilities of a Check-In Agent? <\/strong><\/h3>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"5bab9783-d72b-48ed-b01b-38d90a083b42"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":4.357298474945534,"y":17.204301075268816,"width":50.98039215686275,"height":25.376344086021504,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Check-In Agents welcome customers who have chosen to fly with their airline. To ensure customer satisfaction, they will upload a passenger's itinerary, verify their final destination, check identification and baggage, then provide a boarding pass for the flight. <\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"61bd1cba-9a69-42b8-bdbe-97ecab87a09a"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":2.178649237472767,"y":53.76344086021505,"width":53.15904139433551,"height":40,"action":{"library":"H5P.ExportableTextArea 1.3","params":{"index":0,"exportNotSupported":"Export not supported on your device","exportComments":false,"label":"
What are the three top priorities all airline employees strive to meet? <\/p>\n"},"metadata":{"contentType":"Exportable Text Area","license":"U","title":"Untitled Exportable Text Area"},"subContentId":"14ed9409-5c64-4cf7-bd99-b660a935cb29"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"keywords":[{"main":"The Position"}],"slideBackgroundSelector":{}},{"elements":[{"x":1.0893246187363834,"y":2.150537634408602,"width":27.01525054466231,"height":10.32258064516129,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Check In Desk<\/h2>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ccd86e83-5a4f-485a-b359-d6daafc280c8"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":65.16209150326797,"y":0,"width":34.64052287581699,"height":98.49462365591397,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","alt":"Typewriter","file":{"path":"images\/file-5edb0fcf75424.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":318,"height":389,"originalImage":{"path":"images\/file-5edb0fb642617.jpg#tmp","mime":"image\/jpeg","height":394,"width":590}}},"metadata":{"contentType":"Image","license":"U","title":"Typewriter"},"subContentId":"f6d034f1-5b38-4145-b05a-647e5cfb84fc"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":2.178649237472767,"y":12.903225806451612,"width":56.42701525054466,"height":23.2258064516129,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
After signing in for your shift at the airport office you proceed to the check-in counters to begin your shift. Try to visualize yourself as a Check-In Agent behind the counter. <\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ed61ab9a-252a-47c4-886d-c8a87e91af8a"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":1.0893246187363834,"y":43.01075268817204,"width":61.873638344226585,"height":51.18279569892473,"action":{"library":"H5P.ExportableTextArea 1.3","params":{"exportNotSupported":"Export not supported on your device","exportComments":false,"index":0,"label":"
What are some items that are in front of you on your desk? What is around you? <\/p>\n"},"metadata":{"contentType":"Exportable Text Area","license":"U","title":"Untitled Exportable Text Area"},"subContentId":"34663bca-cd53-4da7-8de6-50aa48612a6f"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"keywords":[{"main":"Baggage"}],"slideBackgroundSelector":{}},{"elements":[{"x":1.0893246187363834,"y":2.150537634408602,"width":58.60566448801743,"height":96.34408602150538,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Operational Expectations<\/h2>\n\n
\n\t
Check-in counters are open 18 to 20 hours a day so PSAs can expect to work shifts that include early mornings and late nights, even split shifts. Some companies will schedule their Agents around busy times. This means PSAs won't always recieve an 8 hours shift but may have a 4 hour morning one, and then be asked to return for an additional 4 hours later in the day!<\/li>\n<\/ul>\n\n
Operational Security<\/h2>\n\n
\n\t
PSAs have to stay on top of safety and security. One way to do so is to verify the identificaiton of the traveler. Passports are the standard procedure now. Expiration dates must be validated. Some countries like the United States Homeland Security require Advanced Passenger Information be sent to the intended destination before the aircraft actually departs. <\/li>\n<\/ul>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"907472e6-04b4-4f36-9970-8a616c5626c5"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":59.912854030501094,"y":19.354838709677416,"width":39.869281045751634,"height":61.93548387096774,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-5edbac8743aa6.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1790,"height":1168}},"subContentId":"81aa679e-a11d-41c8-9a26-c6a955cbe26f","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"keywords":[{"main":"Operational Expectations and Security"}],"slideBackgroundSelector":{}},{"elements":[{"x":1.0893246187363834,"y":2.1438172043010755,"width":62.96296296296296,"height":40,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Kiosk Use<\/h2>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"98acf200-653a-4722-8241-5b2b9cf2936d"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":3.2679738562091503,"y":17.204301075268816,"width":52.06971677559913,"height":66.23655913978494,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Kiosks are useful as they are able to check passengers in via multiple languages and for numerous airlines. <\/p>\n\n
Given that the kiosks can check in for numerous airlines, the companies all share the cost of the kiosk so it becomes a cost savings. <\/p>\n\n
All this is offered in one very small piece of real estate in the terminal. This is more cost efficient than hiring a line of PSAs to work at the larger check-in counters. <\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"8ee01f1d-9f72-4486-a854-fbf225f4a040"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":63.93932461873638,"y":0,"width":35.83877995642702,"height":99.78494623655914,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-5edbb6d6beb18.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":390,"height":549,"originalImage":{"path":"images\/file-5edbb6c741c70.jpg#tmp","mime":"image\/jpeg","height":552,"width":736}}},"subContentId":"6fbb9c72-784d-461c-96c2-fe0812eb0278","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{},"keywords":[{"main":"Kiosk Use"}]},{"elements":[{"x":1.0893246187363834,"y":2.150537634408602,"width":54.248366013071895,"height":40,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Duties at the Kiosk<\/h2>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"97dddd7d-cedf-40cb-aaec-65892346e9eb"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":1.0893246187363834,"y":21.50537634408602,"width":60.7843137254902,"height":66.23655913978494,"action":{"library":"H5P.MultiChoice 1.16","params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Customers may struggle with the screen prompts, not know how to insert their passport correctly, may make an entry mistake and not know how to go back, etc. <\/div>\n","notChosenFeedback":"
Customers may struggle with the screen prompts, not know how to insert their passport correctly, may make an entry mistake and not know how to go back, etc. <\/div>\n","tip":""},"text":"
Supervising Kiosks<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
PSAs will have to initiate conversations with customers asking which of the bags are intended for carry-on nad putting thos that appear questionable in the luggage sizers. If bags have been approved the PSA can assist to put on luggage tags. <\/div>\n","notChosenFeedback":"
PSAs will have to initiate conversations with customers asking which of the bags are intended for carry-on nad putting thos that appear questionable in the luggage sizers. If bags have been approved the PSA can assist to put on luggage tags.<\/div>\n","tip":""},"text":"
Supervising Carry-on Baggage<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
PSAs can direct passengers to counter that is specifically for those that have checked in bags but need to hand over their bags for the belly of the aircraft. The bags will be tagged and sent off down the belt. <\/div>\n","notChosenFeedback":"
PSAs can direct passengers to counter that is specifically for those that have checked in bags but need to hand over their bags for the belly of the aircraft. The bags will be tagged and sent off down the belt. <\/div>\n","tip":""},"text":"
Directing Passengers to Baggage Drop Off<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
All of the above<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution"},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
As a PSA assigned to work at the kiosk, what would be your role and responsibilities? <\/p>\n"},"subContentId":"c21c9d25-64c5-467c-823d-f20ca7b232b3","metadata":{"contentType":"Multiple Choice","license":"U","title":"Untitled Multiple Choice"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":63.18082788671025,"y":0,"width":36.60130718954248,"height":100,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-5edbb485d0b72.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":476,"height":559,"originalImage":{"path":"images\/file-5edbb447d56d1.jpg#tmp","mime":"image\/jpeg","height":696,"width":641}},"alt":"Passenger Service Agent assisting passenger at an airline kiosk"},"subContentId":"22a52d88-4e4d-48ba-9db9-fa7325e1ff0c","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{},"keywords":[{"main":"Duties at the Kiosk"}]},{"elements":[{"x":0,"y":0,"width":99.78213507625273,"height":97.20430107526882,"action":{"library":"H5P.DragText 1.10","params":{"taskDescription":"
Drag the words into the correct steps a Check-in Agent will need to follow to process a passenger. <\/p>\n","overallFeedback":[{"from":0,"to":99,"feedback":"Check your logic"},{"from":100,"to":100}],"checkAnswer":"Check","tryAgain":"Retry","showSolution":"Show solution","dropZoneIndex":"Drop Zone @index.","empty":"Drop Zone @index is empty.","contains":"Drop Zone @index contains draggable @draggable.","ariaDraggableIndex":"@index of @count draggables.","tipLabel":"Show tip","correctText":"Correct!","incorrectText":"Incorrect!","resetDropTitle":"Reset drop","resetDropDescription":"Are you sure you want to reset this drop zone?","grabbed":"Draggable is grabbed.","cancelledDragging":"Cancelled dragging.","correctAnswer":"Correct answer:","feedbackHeader":"Feedback","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"instantFeedback":false},"scoreBarLabel":"You got :num out of :total points","textField":"1. Greeting\n2. Documentation and Swipe Passport\n3. Obtain Passenger Record On Computer\n4. Check Baggage for Dangerous Goods\n5. Excess Baggage Fees\n6. Tag Baggage\n7. Special Service Requests\n8. Seat Assignment\n9. Check-in Passenger\n10. Print Boarding Pass\n11. Thank You"},"metadata":{"contentType":"Drag Text","license":"U","title":"Checklist"},"subContentId":"3eae941e-3299-4e86-9daa-69795ce16bed"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":40.30501089324619,"y":8.602150537634408,"width":48.25708061002179,"height":61.0752688172043,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-5edb123d5027d.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":855,"height":548},"alt":"Airport with passengers"},"subContentId":"52626e8b-6877-4cb9-ace5-e157e63c56d1","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"keywords":[{"main":"Checklist"}],"slideBackgroundSelector":{}}],"keywordListEnabled":true,"globalBackgroundSelector":{},"keywordListAlwaysShow":false,"keywordListAutoHide":false,"keywordListOpacity":90},"override":{"activeSurface":false,"hideSummarySlide":false,"summarySlideSolutionButton":true,"summarySlideRetryButton":true,"enablePrintButton":false,"social":{"showFacebookShare":false,"facebookShare":{"url":"@currentpageurl","quote":"I scored @score out of @maxScore on a task at @currentpageurl."},"showTwitterShare":false,"twitterShare":{"statement":"I scored @score out of @maxScore on a task at @currentpageurl.","url":"@currentpageurl","hashtags":"h5p, course"},"showGoogleShare":false,"googleShareUrl":"@currentpageurl"}},"l10n":{"slide":"Slide","score":"Score","yourScore":"Your Score","maxScore":"Max Score","total":"Total","totalScore":"Total Score","showSolutions":"Show solutions","retry":"Retry","exportAnswers":"Export text","hideKeywords":"Hide sidebar navigation menu","showKeywords":"Show sidebar navigation menu","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","prevSlide":"Previous slide","nextSlide":"Next slide","currentSlide":"Current slide","lastSlide":"Last slide","solutionModeTitle":"Exit solution mode","solutionModeText":"Solution Mode","summaryMultipleTaskText":"Multiple tasks","scoreMessage":"You achieved:","shareFacebook":"Share on Facebook","shareTwitter":"Share on Twitter","shareGoogle":"Share on Google+","summary":"Summary","solutionsButtonTitle":"Show comments","printTitle":"Print","printIngress":"How would you like to print this presentation?","printAllSlides":"Print all slides","printCurrentSlide":"Print current slide","noTitle":"No title","accessibilitySlideNavigationExplanation":"Use left and right arrow to change slide in that direction whenever canvas is selected.","accessibilityCanvasLabel":"Presentation canvas. Use left and right arrow to move between slides.","containsNotCompleted":"@slideName contains not completed interaction","containsCompleted":"@slideName contains completed interaction","slideCount":"Slide @index of @total","containsOnlyCorrect":"@slideName only has correct answers","containsIncorrectAnswers":"@slideName has incorrect answers","shareResult":"Share Result","accessibilityTotalScore":"You got @score of @maxScore points in total","accessibilityEnteredFullscreen":"Entered fullscreen","accessibilityExitedFullscreen":"Exited fullscreen"}}