{"introPage":{"showIntroPage":false,"startButtonText":"Start Quiz","introduction":""},"progressType":"dots","passPercentage":50,"questions":[{"params":{"media":{"disableImageZooming":false,"type":{"params":{"contentName":"Image","file":{"path":"images\/file-60c20c337ab75.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":358,"height":488},"alt":"fighting couple silhouette"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"PD","title":"fighting couple silhouette","authors":[{"name":"Sue","role":"Author"}],"licenseExtras":"publicdomainvectors.org"},"subContentId":"7a37aacb-64f5-469e-bed6-b335c3c07f44"}},"correct":"true","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"True! How you choose to approach, deal with, or address conflict influences how the conflict will be resolved.","feedbackOnWrong":"Unfortunately, this is true! How you choose to approach, deal with, or address conflict influences how the conflict will be resolved."},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

According to the textbook reading, conflict is the physical or psychological struggle associated with the perception of opposing or incompatible goals, desires, demands, wants, or needs (McLean, 2005). It\u2019s present wherever communication occurs. <\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Untitled True\/False Question"},"subContentId":"e91ff557-8529-4301-b91d-cc1ad443c4bf"},{"params":{"media":{"disableImageZooming":false,"type":{"params":{"contentName":"Image","file":{"path":"images\/file-60c20d89b2cd3.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":474,"height":486},"alt":"two boys playing hide and seek"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"PD","title":"vector image of boys","authors":[{"name":"Sue","role":"Author"}],"licenseExtras":"publicdomainvectors.org"},"subContentId":"67d78a76-527f-42c0-afe6-7c0e989c3885"}},"correct":"false","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"False! Avoidance allows people to walk away, retain their dignity, and think about solutions, but it doesn't resolve the problem.","feedbackOnWrong":"Avoidance is ONE strategy, but it's not always the best strategy. Avoidance allows people to walk away, retain their dignity, and think about solutions, but it doesn't resolve the problem."},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Avoidance is the best strategy to use to deal with conflict. <\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Untitled True\/False Question"},"subContentId":"dcfab734-acba-485b-a078-bf3c39db14d7"},{"params":{"media":{"disableImageZooming":false,"type":{"params":{"contentName":"Image","file":{"path":"images\/file-60c20df0b7644.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":455,"height":491},"alt":"good work smiley"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"PD","title":"Good work smiley","authors":[{"name":"Sue","role":"Author"}],"licenseExtras":"publicdomainvectors.org"},"subContentId":"e3900786-d42b-4381-9588-892e7731f73c"}},"correct":"false","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"False. Face-saving methods separate the issue from the person who may be responsible, and can be less confrontational to deal with the problem, but they are not ALWAYS the best strategy to use when dealing with conflict in the workplace.","feedbackOnWrong":"Face-saving methods separate the issue from the person who may be responsible, and can be less confrontational to deal with the problem, but they are not ALWAYS the best strategy to use when dealing with conflict in the workplace."},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Face-saving methods are the best strategies to use to deal with conflict, especially if the conflict is between you and your boss.<\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Untitled True\/False Question"},"subContentId":"f0dedbb7-9e59-4da2-ae7a-3dba8ed4efa6"},{"params":{"media":{"disableImageZooming":false,"type":{"params":{"contentName":"Image","file":{"path":"images\/file-60c20e7bc90d5.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":476,"height":283},"alt":"a set of 15 emoticons feturing various expressions"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"PD","title":"a set of emoticons","authors":[{"name":"Sue","role":"Author"}],"licenseExtras":"publicdomainvectors.org"},"subContentId":"240a30e8-e325-4dda-a48d-0bb8fae81ad5"}},"correct":"false","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"False! Applying your emotional intelligence (EI) is a good strategy for dealing with conflict, but it's not always the BEST strategy. EI strategies involve assessing the emotions and tension amongst individuals. If your EI tells you people are edgy, wait to communicate about a contentious or divisive issue.","feedbackOnWrong":"Applying your emotional intelligence (EI) is a good strategy for dealing with conflict, but it's not always the BEST strategy. EI strategies involve assessing the emotions and tension amongst individuals. If your EI tells you people are edgy, wait to communicate about a contentious or divisive issue."},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Applying your emotional intelligence (EI) is the best strategy for dealing with conflict. <\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Untitled True\/False Question"},"subContentId":"b9b42217-d6d3-4d6e-b4a4-ee912b8c3f83"},{"params":{"media":{"disableImageZooming":false,"type":{"params":{"contentName":"Image","file":{"path":"images\/file-60c20eee09498.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":387,"height":473},"alt":"vector graphic of greyscale listening ear"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"PD","title":"vector graphic of greyscale listening ear","authors":[{"name":"Sue","role":"Author"}],"licenseExtras":"publicdomainvectors.org"},"subContentId":"ee105374-2602-4194-9b56-2bb47019f587"}},"correct":"false","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"False! Listening and paraphrasing to ensure understanding is a good strategy for dealing with conflict, but it's not always the BEST strategy. Listening conveys respect, acknowledges the other person\u2019s point of view, and paraphrasing ensures you accurately understand the other person\u2019s point of view.","feedbackOnWrong":"Listening and paraphrasing to ensure understanding is a good strategy for dealing with conflict, but it's not always the BEST strategy. Listening conveys respect, acknowledges the other person\u2019s point of view, and paraphrasing ensures you accurately understand the other person\u2019s point of view."},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Listening and paraphrasing to ensure understanding is the best strategy for dealing with conflict. <\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Untitled True\/False Question"},"subContentId":"77e6dbde-11f8-437f-a66f-d0c37f048dc6"},{"params":{"media":{"disableImageZooming":false,"type":{"params":{"contentName":"Image","file":{"path":"images\/file-60c20f5840e3f.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":453,"height":247},"alt":"colourful random books"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"PD","title":"colourful random books","authors":[{"name":"Sue","role":"Author"}],"licenseExtras":"publicdomainvectors.org"},"subContentId":"90fe4918-59a8-490c-a166-2838299341ac"}},"correct":"true","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"feedbackOnCorrect":"True! Learning a variety of methods to deal with conflict and choosing one or more based on the situation is an excellent strategy to use to deal with conflict. It's also important to recognize how YOU typically respond to conflict and how the other person typically responds to conflict, before you deal with the confict.","feedbackOnWrong":"Learning a variety of methods to deal with conflict and choosing one or more based on the situation is an excellent strategy to use to deal with conflict. It's also important to recognize how YOU typically respond to conflict and how the other person typically responds to conflict, before you deal with the confict."},"l10n":{"trueText":"True","falseText":"False","score":"You got @score of @total points","checkAnswer":"Check","showSolutionButton":"Show solution","tryAgain":"Retry","wrongAnswerMessage":"Wrong answer","correctAnswerMessage":"Correct answer","scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Learning a variety of methods to deal with conflict and choosing one or more based on the situation is an excellent strategy to use to deal with conflict.<\/p>\n"},"library":"H5P.TrueFalse 1.8","metadata":{"contentType":"True\/False Question","license":"U","title":"Untitled True\/False Question"},"subContentId":"53dc22b7-084f-43df-87b3-41d12005b01d"}],"disableBackwardsNavigation":false,"randomQuestions":false,"endGame":{"showResultPage":true,"showSolutionButton":true,"showRetryButton":true,"noResultMessage":"Finished","message":"Your result:","overallFeedback":[{"from":0,"to":100}],"solutionButtonText":"Show solution","retryButtonText":"Retry","finishButtonText":"Finish","showAnimations":false,"skippable":false,"skipButtonText":"Skip video"},"override":{"checkButton":true},"texts":{"prevButton":"Previous question","nextButton":"Next question","finishButton":"Finish","textualProgress":"Question: @current of @total questions","jumpToQuestion":"Question %d of %total","questionLabel":"Question","readSpeakerProgress":"Question @current of @total","unansweredText":"Unanswered","answeredText":"Answered","currentQuestionText":"Current question"}}

Conflict in the workplace - check for understanding

Sue Pratt