{"introPage":{"showIntroPage":false,"startButtonText":"Start Quiz","introduction":""},"progressType":"dots","passPercentage":80,"questions":[{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

No<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"UI":{"checkAnswerButton":"Check","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Are you constantly aware of the importance of listening effectively?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"921a186a-54ef-47aa-8db7-8006a9bdadef","metadata":{"title":"Are you constantly aware of the importance of listening effectively?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you encourage customers to speak their minds?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"3757ee68-93ea-4a71-9536-9d3623501631","metadata":{"title":"Do you encourage customers to speak their minds?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you try your best to listen 'between the lines', concentrating not only on what is said but what is meant?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"c61faea8-99bd-430d-b9e2-0ef8034ac14b","metadata":{"title":"Do you try your best to listen 'between the lines', concentrating not only on what is said but what is meant?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you always listen without preconceived notions to what the other person has to say?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"3ccbf27b-9b1b-4485-940f-73c7af234afd","metadata":{"title":"Do you always listen without preconceived notions to what the other person has to say?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you wait to ask questions whenever clarification is needed?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"84b3c163-6e78-454e-b4b3-8fbdbf6b93dd","metadata":{"title":"Do you wait to ask questions whenever clarification is needed?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you attempt to break down complicated issues into simpler form?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"15c1c1fe-b254-4b33-8db2-0972cdd08b92","metadata":{"title":"Do you attempt to break down complicated issues into simpler form?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you judge the value of a customer's complaint as soon as they start explaining themselves?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"76288e0b-f57a-4d10-8334-526d3b2ccf65","metadata":{"title":"Do you judge the value of a customer's complaint as soon as they start explaining themselves?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you usually anticipate questions and problems a customer may be about to express?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"22e601fe-3108-4a63-83bb-da85f9eb7078","metadata":{"title":"Do you usually anticipate questions and problems a customer may be about to express?","license":"U","contentType":"Multiple Choice"}},{"params":{"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Yes<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Do you doodle, multitask, or become otherwise preoccupied while the customer is talking?<\/p>\n","media":{"disableImageZooming":false}},"library":"H5P.MultiChoice 1.16","subContentId":"f7969db9-1743-48bb-b643-604a7900ba86","metadata":{"title":"Do you doodle, multitask, or become otherwise preoccupied while the customer is talking?","license":"U","contentType":"Multiple Choice"}}],"texts":{"prevButton":"Previous question","nextButton":"Next question","finishButton":"Finish","textualProgress":"Question: @current of @total questions","jumpToQuestion":"Question %d of %total","questionLabel":"Question","readSpeakerProgress":"Question @current of @total","unansweredText":"Unanswered","answeredText":"Answered","currentQuestionText":"Current question"},"disableBackwardsNavigation":true,"randomQuestions":true,"endGame":{"showResultPage":true,"showSolutionButton":false,"noResultMessage":"Score Yourself!","message":"Your result:","overallFeedback":[{"from":0,"to":49,"feedback":"Uh oh. You need to pay closer attention while listening to customers and to build your skills."},{"from":50,"to":79,"feedback":"You are an average listener. Customers may or may not be at ease asking you questions and expressing concerns."},{"from":80,"to":100,"feedback":"Great. You are a good listener!! Customers are at ease asking you questions and expressing concerns."}],"solutionButtonText":"Show solution","retryButtonText":"Retry","finishButtonText":"Finish","showAnimations":false,"skippable":false,"skipButtonText":"Skip video","showRetryButton":true},"override":{"checkButton":true},"poolSize":9}